Alternative Dispute Resolution

In the event of a consumer dispute, the consumer may resort to the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr, or to the following alternative consumer dispute resolution entities:

CNIACC - National Center for Information and Arbitration of Consumer Conflicts
Tel.: 213 847 484
E-mail: cniacc@unl.pt

CIMAAL - Information, Mediation, and Arbitration Center for Consumer Conflicts of the Algarve
Tel.: 289 823 135
E-mail: cimaal@mail.telepac.pt

Consumer Conflict Arbitration Center of the District of Coimbra
Tel.: 239 821 690/289
E-mail: geral@centrodearbitragemdecoimbra.com

Consumer Conflict Arbitration Center of Lisbon
Tel.: 218 807 000 / 218807030
E-mail: juridico@centroarbitragemlisboa.pt | director@centroarbitragemlisboa.pt

Consumer Information and Arbitration Center of Porto
Tel.: 225 508 349 / 225 029 791
E-mail: cicap@mail.telepac.pt

Consumer Conflict Arbitration Center of Vale do Ave/Arbitration Tribunal
Tel.: 253 422 410
E-mail: triave@gmail.com

Consumer Information, Mediation, and Arbitration Center (Consumer Arbitration Tribunal)
Tel.: 253 617 604
E-mail: geral@ciab.pt

Consumer Conflict Arbitration Center of the Autonomous Region of Madeira
Address: Rua Direita, 27 - 1st Floor, 9050-405 Funchal
E-mail: centroarbitragem.sras@govmadeira.pt

For more information, visit the Consumer Portal at www.consumidor.pt

(under Article 18 of Law No. 144/2015, of September 8)